Help & Advice
Who can Stella help?
Stella can only help in cases raised by people who live in her constituency, which covers Walthamstow (E17) and a few streets in Leyton (E10) and Highams Park (E4), if you are not a constituent please contact your local MP.
You can find out who your local MP is by entering your postcode here.
Please note that if you are contacting Stella on behalf of a friend or family member she will need their consent over the ‘phone or in writing before taking action.
What can Stella help you with?
Stella can help you with any matter for which Parliament or central government is responsible, such as matters relating to:
Benefits, pensions or allowances – please have your National Insurance Number ready when contacting the office.
Immigration and Asylum - please have your Full Name/Date of birth/Country of Origin/Home Office reference number ready when contacting the office.
Queries and complaints about the NHS
Issues regarding tax
Stella doesn't have any control over Waltham Forest Council and if your problem relates to the local authority, the first contact should be with your local councillors. If you are not satisfied with their response Stella may be able to assist. Please provide proof that you've approached the council before contacting our office. You can check who your ward councillors are here.
Waltham Forest Council has responsibility for matters such as:
Housing – allocations, repairs, problems with landlords
Finance – Council tax, Housing and Council Tax Benefit, rent arrears
Schools – allocation of school places, complaints
Social services – carers, Child Protection,
Environmental health - noise nuisance, trading standards, public health
Parking and enforcement
Waste Services - refuse collection/ street cleaning/fly-tipping
Public highways – potholes, road repairs, street lighting, traffic problems
Leisure facilities – libraries, parks, sports centres
How can Stella help?
Stella and her team can help constituents by raising concerns with the relevant department or official or writing to the relevant Minister, many problems can be solved in this way. Our constituent cases are dealt with in terms of how urgent the case is, so please note that due to the volume of correspondence Stella receives, helping constituents with urgent personal problems has to take priority over responding to correspondence on political issues.
Need advice on Universal Credit?
Universal Credit is expected to roll out in Walthamstow in May 2018. If you would like advice on its implementation please click this link to get more information and useful contacts.